Effective Date: June 24, 2025

Skychem Group (“we,” “our,” or “the company”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (https://skychemi.com), engage with our services, or otherwise interact with us. By accessing or using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. Please read this Privacy Policy carefully to understand how we treat your information.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

1.1 Personal Information

Personal information is information that can be used to identify you. This includes:

• Identity Information: Name, email address, phone number, mailing address, and other similar personal identifiers.

• Account Information: When you create an account with us, we collect information related to your account, including your username, password, and any other preferences or settings you choose to provide.

• Payment Information: If you make a purchase or engage in transactions through our website, we collect payment-related details such as your credit card number, billing address, and payment history.

• Communication Information: We collect the content of your communications with us, including emails, support requests, or any other type of correspondence.

• Marketing Information: If you choose to participate in marketing programs, we collect data about your interests, preferences, and responses to promotions or advertisements.

1.2 Non-Personal Information

Non-personal information refers to data that cannot be used to identify you personally. This includes:

• Technical Data: This includes information such as your device’s IP address, browser type, operating system, internet service provider (ISP), referring/exit pages, date and time stamps, clickstream data, and information about your interactions with our website.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve user experience, personalize content, analyze trends, administer the website, and track users’ movements around the site. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. You can control the use of cookies through your browser settings.

• Aggregated Data: We may collect and aggregate data to analyze usage patterns across our website. This data is anonymized and does not personally identify you.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

We use your personal information to provide, manage, and enhance the services we offer. This includes processing your orders, communicating with you regarding your purchases, responding to your inquiries, and providing customer support.

2.2 Communication

We may use your contact details to send you transactional messages related to your account or purchases, including order confirmations, shipping updates, billing information, and any other communications necessary to facilitate the services we provide. We may also send you promotional emails, newsletters, or marketing communications if you have opted in to receive them.

2.3 Personalization

We use your information to customize and personalize your experience on our website. This includes presenting content, products, and advertisements that we believe will be of interest to you based on your usage patterns.

2.4 Marketing and Promotions

We may use your information for marketing and promotional purposes, including sending newsletters, promotional materials, and offers about products and services from Skychem Group. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in those emails or contacting us directly.

2.5 Analytics and Research

We use non-personal data, such as aggregated statistics, to analyze trends and improve our services. This helps us optimize user experience, enhance website performance, and deliver better services to our customers.

2.6 Legal Compliance

We may use your personal information as required by law, regulation, legal process, or government request. This may include providing information in response to subpoenas, court orders, or similar legal processes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information under the following circumstances:

3.1 Service Providers

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, delivering products, conducting marketing campaigns, or providing customer support. These service providers are bound by contractual obligations to protect your information and use it only for the purposes for which it was shared.

3.2 Business Transfers

In the event of a merger, acquisition, sale, or transfer of all or a portion of our business or assets, your information may be transferred to the new owner. We will ensure that the receiving entity complies with this Privacy Policy or provides equivalent privacy protections.

3.3 Legal Compliance and Protection

We may disclose your personal information to law enforcement agencies, regulatory authorities, or other third parties if required by law or in response to legal proceedings, such as subpoenas, court orders, or government requests. We may also share your information to enforce our terms of service or protect our rights, property, and safety, as well as the rights, property, and safety of others.

3.4 Aggregated and Non-Personal Information

We may share aggregated and anonymized non-personal information for research, analysis, and marketing purposes. This information cannot be used to identify you individually.

4. Data Security

We implement reasonable and appropriate technical, organizational, and administrative security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

• Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.

• Opt-Out of Marketing: You can opt-out of receiving promotional emails or marketing communications by following the unsubscribe instructions in those emails or contacting us directly.

• Data Portability: In some cases, you may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

6. International Transfers of Data

Skychem Group operates globally, and your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the People’s Republic of China. Data protection laws in these countries may differ from those in your home country. By using our services, you consent to the transfer of your information to these countries, where applicable.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and regulations.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. If you believe that we may have collected personal information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes to this Privacy Policy, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Skychem Group
5th Floor, Southeast Technology R&D Center, Xiaoshan District, Hangzhou, China
Phone: 0086-571-86750669
Email: info@skychemi.com
Fax: 0086-571-86750661

Website: https://skychemi.com